1. General Refund Policy

• Digital products are non-refundable once they have been used successfully. Refunds will be issued if an error was made by CamUnlocks in processing or fulfilling the order.
• 24-hour money-back guarantee. If a digital product is non-functional and our support team is unable to resolve the issue, you may request a full refund within 24 hours of purchase. To qualify, the product must not have been used successfully, and you must contact support within that period. Proof of the issue may be required. This guarantee does not apply to user error, system incompatibility, or violations of our terms.
• Outside of the guarantee above, refunds are not available once access to digital products has been granted, activated, downloaded, or used successfully.
• CamUnlocks reserves the right to discontinue subscriptions or services at any time without issuing refunds or guarantees regarding future access.
• Chargebacks or payment disputes initiated without first contacting CamUnlocks support (cam@camunlocks.com) may result in immediate account termination and loss of access to services. Fraudulent disputes may be reported to payment processors.

2. Hardware Products

• 90-day hardware warranty. Hardware is covered against defects for 90 days from the date of delivery. If a unit is defective within that period, contact support at cam@camunlocks.com. Once the defective unit has been received, we will ship a replacement or issue store credit. This warranty does not cover physical damage, misuse, unauthorized modification, or tampering with hardware locking mechanisms.
• Hardware orders cannot be canceled once placed.
• Refunds for hardware products will only be issued if an error was made by CamUnlocks in fulfilling the order.
• Shipping addresses may be updated prior to label printing. Once a shipping label has been generated, address changes will not be accommodated.

3. Account and Service Violations

• Accounts found engaging in activities such as sharing, reselling subscriptions, abusing payment systems, or manipulating software behavior will be permanently banned without refund. This does not apply where an approved reseller agreement is in place.
• Any attempt to bypass, tamper with, or manipulate security features, including hardware locking mechanisms, will result in immediate account termination without refund.

4. Service Termination

• Subscriptions may be terminated by CamUnlocks at any time, with or without notice, and without liability.
• Subscriptions described as “Lifetime” or “Forever” grant access only for as long as the specific service remains available. Once discontinued, no refunds or compensation will be issued.
• In rare cases, the use of software may require a system or operating system reinstallation. Support will be provided to assist with this process; however, no refunds will be issued.

Contact

For all refund inquiries or questions about this policy, reach out to our support team:
Email: cam@camunlocks.com